FREQUENTLY ASKED QUESTIONS

Something on your mind?  Just ask!

Once enrolled, you will have lifetime access to the Sourdough U video library as well as all of the extra printable downloads that come with the course so you can go through the lessons at your own pace. You can also go through the course more than once if you choose to!

Absolutely! Sourdough U was created to be the most approachable baking class on the internet.

I’ve seen many people come into sourdough bread baking with no prior skills or knowledge and come out with incredible bread results! My main goal in this course is to give you the confidence to overcome your bread fears, so you can be baking beautiful sourdough bread every time you go to bake.

I do take courses down from time to time to update them so there are specific enrollment periods.  

You certainly can still make sourdough bread around your work hours. Which is why I’ve created custom guided recipe checklists that fit into every type of schedule. I’ve created a recipe checklist specifically for nine to five work schedules so you can create delicious bread around your busy schedule! 

Shoot us an email at support@prohomecooks.com and we’ll get back to you shortly!

Billing and Technical Support

You’ll be able to purchase the course with a credit card.

 

As soon as your payment is confirmed, you’ll receive an email with your login details – please bear in mind that this can take up to 1 business day.

I’m sorry to hear there’s an issue with the payment page!   Please check that you’ve entered the correct details and that the card you’re paying with matches the address you’re entering.   If you are seeing an error message regarding your zip code, please contact your bank to make sure you have the correct zip code/post code registered for that card. If the issue persists, please reach out to my support team and they will be happy to help!  You can contact them at support@prohomecooks.com.

No, we never store any credit card information.  All payments are processed through Stripe, which is a Level 1 certified PCI Service Provider, making it one of the most secure and reputable payment processors available.  All card numbers are encrypted while decryption keys are stored on separate machines.  Rest assured your credit card details are perfectly safe!

While the course currency is USD, if you pay through credit card, you will be charged in your local currency, as per your bank’s/carrier’s conversion rate.  Please bear in mind that you may also be charged a small conversion fee by your bank, but it’s unlikely to be higher than 2.5%.

Sometimes these emails land in the spam and promotion folders and are deleted after a few days.  Please check your spam and promotion folders and if your welcome email isn’t there please contact my support team at support@prohomecooks.com and they will resend your login details.

Your username is the email address you used when you purchased the course.  If you can’t remember what that is, please check where you have been receiving emails about the course, and this will be the email address you can use to log in.

Here is a link to the password reset page: https://sso.teachable.com/secure/teachable_accounts/sign_in  Once there, enter your email and select the “Send Me Instructions” button. From there, you will receive an email with instructions on how to reset your password.  If the email does not come through, please check your spam and/or promotion folders (or “other” inbox if you use Hotmail).

SourdoughU has a 30-day risk-free “Better Bread” Money Back Guarantee. Follow my bread baking process, bake a few loaves of bread over the next month, and if you don’t bake the best loaf of your life in the next 30 days, I’ll send you 100% of your money back!

 
Just shoot me a picture of your baking attempt, and if you’re not completely satisfied with Sourdough U, write to my support team at support@prohomecooks.com within the guarantee period and we will refund you 100% of your purchase.

Don’t see your question here?

Don’t see your
question here?

My team is looking forward to answering your question!

Just send them a message here: support@prohomecooks.com

My team is looking forward
to answering your question!

Just send them a message here: support@prohomecooks.com